Privacy Policy

Effective Date: July 3, 2026

Welcome to SmartLock.lk (the “Site”), operated by Super Unique International (Pvt) Ltd (“we,” “us,” or “our”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or utilize our smart lock installation services.

Please read this policy carefully. By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you (“Personal Data”). We collect this information in two ways: directly from your inputs and automatically through your interaction with our Site.

A. Information You Provide to Us

• Identity & Contact Data: Name, billing address, delivery/installation address, email address, and phone number(s) provided during checkout, account creation, or inquiry forms.

• Financial Data: Payment details processed securely through our third-party payment gateways. We do not store complete credit card numbers or CVVs on our servers.

• Technical Specifications: Information you provide regarding your doors, existing locking mechanisms, Wi-Fi router setup, or power socket placement necessary for configuring smart gateways and digital locks.

• Customer Support & Communication: Any details you share when contacting our customer service team via email, WhatsApp, hotlines, or social media platforms.

B. Information Collected Automatically

• Device & Log Data: Your IP address, browser type, operating system, referring URLs, device characteristics, and pages viewed on our Site.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertisements. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the data we collect for various business purposes, including:

• Order Fulfillment: Processing your purchases, managing secure payments, and arranging the delivery and professional installation of smart door locks at your premises.

• Customer Support: Responding to technical support queries, managing product warranties, and troubleshooting smart lock connectivity (e.g., Wi-Fi gateway setups).

• Marketing & Personalization: Sending you updates, promotional offers, and news about new smart home security products (only with your consent, which you can withdraw at any time).

• Site Improvement: Analyzing website performance, diagnosing technical issues, and improving the overall user experience of SmartLock.lk.

• Security & Legal Compliance: Protecting our business, preventing fraudulent transactions, and complying with applicable laws and regulations in Sri Lanka.

3. Sharing and Disclosure of Information

We do not sell your Personal Data to third parties. We only share your information with trusted partners and service providers under the following circumstances:

• Service Providers: We share necessary data with third parties who perform services on our behalf, including payment processing companies, courier/delivery partners, and certified technical installation teams.

• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as a business asset to the acquiring entity.

• Legal Requirements: We may disclose your data if required by law, subpoena, or government authority to protect our rights, your safety, or the safety of others.

4. Data Security

The security of your data is paramount to us, especially given the nature of digital security and access control systems. We implement robust technical and organizational security measures—including SSL encryption for data transmission and secure payment protocols—to protect your Personal Data against unauthorized access, alteration, or disclosure.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling orders, maintaining product warranties, providing long-term technical support for your smart locks, and satisfying legal, accounting, or reporting requirements.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• Access and Rectification: The right to request a copy of the personal data we hold about you and to correct any inaccuracies.

• Erasure (“Right to be Forgotten”): The right to request that we delete your personal data, subject to certain legal obligations that may require us to retain it.

• Opt-Out: The right to opt-out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are made, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please reach out to us:

• Email: support[AT]smartlock.lk

• Website Form: www.smartlock.lk/contact

• Corporate Address: Super Unique International (Pvt) Ltd, Sri Lanka.